|FAQ JonDo||FAQ JonDoFox||FAQ Payment|
Frequently asked questions about payment
- Why do I have to pay? I thought JonDo is free of charge!
- Do you demand my personal data?
- Where can I pay? I did not find any possibility.
- How may I send you money?
- Do you support credit/VISA/Mastercard payments?
- Do you support payment by E-Gold?
- Do you support payment by UKash?
- May I pay for a rate with more than one paysafecard?
- PayPal reports the payment as successful, but JonDo writes transaction not finished. What is wrong?
- May I use a premium account with more than one computer?
- May I use a coupon code from the webshop more than one times?
- I opened an account but do not want to pay for it. Do I have to file an objection?
- How does the billing of my JonDonym-account work?
- Why do I already loose some MByte of my data volume on my account if I am just connecting to premium-services?
- Why is much more debited from my account than I am actually surfing?
- I do not have any balance on my account anymore. But why may I not reuse it?
- Why am I asked to create a second account? I already have one!
Why do I have to pay? I thought JonDo is free of charge!
The software offered by us is free of charge and open source. Some of the JonDonym services the software may connect to are also free of charge. The high quality premium-services, however, may only be used by paying a fee.
Do you demand my personal data?
No, we do not want your personal data at all, not even your e-mail address. In order to complete the payment we just need the Transaction Number and the money. Dependent on which payment method you have chosen it can be, however, that the one who provides this method demands and saves your personal data. We offer as well completely anonymous payment methods, though.
Where can I pay? I did not find any possibility.
You buy a premium coupon in our webshop. Alternatively payment is possible using the program JonDo. Click on the button "Pay now" in the JonDo main window for starting a payment process, you may choose between different billing methods and are automatically forwarded to the right page.
How may I send you money?
You may choose between different payment methods and are automatically forwarded to the right page with instructions.
Do you support credit/VISA/Mastercard payments?
Yes, but currently only as indirect payments using the payment method PayPal.com.
Do you support pyment by E-Gold?
Our official support for E-Gold has been cancelled, as we thereby got no revenue worth to mention, and moreover got problems with intransparent account limits and temporary blockings.
Do you support payment by UKash?
No. Ukash will not knowingly approve merchants associated directly or indirectly with IP anonymisation.
May I pay for a rate with more than one paysafecard?
This was possible until September 2012 but is not possible any more.
PayPal reports the payment as successful, but JonDo writes transaction not finished. What is wrong?
Typically, PayPal payments are billed at once or within seconds. In some cases, however, PayPal delays a payment by one, two or three days. This is caused by an automatic fraud recognition mechanism used by PayPal which does not always work satisfactorily.
Unfortunately, PayPal does not report such a payment to until the review is completed. Your JonDonym account will get activated not till then. You may speed up the review by writing a message to PayPal telling them that your payment to us was desired and no fraud attempt.
May I use a premium account with more than one computer?
Yes, you can create a premium account on your first computern and export a backup of your account. This backup you can import and use on other computers too. You can use your premium account with more than one computer at the same time but you can't connect to the same mix cascade. Please have a look at our online help for help about export and import of premium accounts.
May I use a coupon code from the webshop more than one times?
No, you can use the coupon code only once to create a JonDonym premium account. Export a backup of this account and import the backup on other computers. Please have a look at our online help for help about export and import of premium accounts.
I opened an account but do not want to pay for it. Do I have to file an objection?
From opening an account and choosing a rate result no obligations at all. Accounts for which we do not get any payment will be deleted after a while automatically. You are entering into a valid contract for sale only if you are sending us some money.
How does the billing of my JonDonym-account work?
The settlement of JonDonym-accounts is volume-based. If you are surfing you are sending and receiving always an amount of data. And you are paying the provider of JonDonym-services using your data volume on your account automatically.
Why do I already loose some MByte of my data volume on my account if I am just connecting to premium-services?
The payment by volume is always done in advance. Otherwise, clever hackers could use JonDonym-services free of charge while surfing the Web. That is why JonDo creates a mini-account up to 3 MByte on every premium-service you have once been connected to. Every time you are connecting to the same service again, the balance on this particular mini-account will be replenished to 3 MByte.
Why is much more debited from my account than I am actually surfing?
Basically, billing is done only for the encrypted data volume that you have really used. However, each mix cascade demands 3 MB in advance as payment. If you surf over this cascade for some time, this volume is, again and again, "filled" up to 3 MB, even if you disconnect and reconnect in-between. This payment in advance is necessary in each case in order to prevent the mix cascades from being used free of charge in a technically reliable manner.
If you encounter data traffic that does not seem to come from you, it may be that JonDo cannot establish a direct connections to InfoServices or to the payment instance, e.g. because they are blocked by a firewall. In this case JonDo is trying to contact these important services over the anonymous connection which amounts to a few MB data traffic per day. However, you may block this behavior in the advanced settings concerning InfoService and payment instance any time you want. But remember that this may also block these services altogether.
All the other data traffic is due to external programs, not JonDo. Even your own web-browser can be responsible for generating data traffic unexpectedly, e.g. because it is updating RSS-feeds, certain extensions or itself.
I do not have any balance on my account anymore. But why may I not reuse it?
JonDonym-accounts may only be used temporarily and just with a single rate. This prevents that JonDos or a third party may recognize your accounts on the long run and may thus be able to count your spent data volume.
Why am I asked to create a second account? I already have one!
Maybe you are not using the stable but the beta version of JonDo and you are connected to the testing mix. In order to use it you need a different account which can be created free of charge, though (via the testing payment instance). The payment process looks similar to the one you find using normal premium services in order to simulate realistic conditions while testing. Should you be annoyed by being asked for a second account, you can block the testing mix in JonDo any time you want or you choose the stable version, alternatively.
Another reason may be that your current account has expired or is empty. You may use an account only once.